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Clearing jams
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Print media
23x Paper Jam (duplex jams)
Print media can jam under the printer and above Tray 1 when the duplex function is in use. The
printer can typically determine the location of a duplex jam, but occasionally it cannot. When a duplex
jam occurs, one of three jam messages appears on the display, depending on if the location of the
jam is known or not.
23x Paper Jam, Remove Tray1, Pull Down Lever At Printer Front
1 Pull Tray 1 completely out.
2 Look under the printer on the left side to locate a green lever.
3 Push down on the green lever.
4 Gently pull the jam toward you.
5 Insert the tray.
Note: Make sure the metal plate at the bottom of the tray is locked down.
Lever