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Solving option problems
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Troubleshooting
Solving option problems
Print quality is poor on the second
side of a duplex print job.
In the Paper Menu, change the Paper Texture to Rough.
Print quality is poor when using
24# paper with a high cotton
content (rough paper).
In the Paper Menu, change the Paper Texture to Rough and the Paper
Weight to Heavy.
Problem Solution
Option does not operate correctly
after it is installed, or it quits
working.
• Turn the printer power off, wait for about 10 seconds, and turn the
printer power on. If this does not fix the problem, unplug the printer
and check the connection between the option and printer.
• Make sure the option is installed and selected in the printer driver you
are using.
• For Macintosh users: Make sure the printer is set up in Chooser.
Optional drawer:
– Make sure the connection between the optional drawer and the
printer is secure. Refer to the Setup Guide.
– Make sure the print media is loaded correctly. See Loading trays
for more information.
Optional flash memory card:
– Make sure the flash memory card is securely connected to the
printer system board.
Optional printer memory card:
– Make sure the printer memory card is securely connected to the
printer system board.
Problem Solution