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Clearing jams
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23x Paper Jam, Check Duplex
This message appears only when the printer is uncertain about the location of the duplex jam.
To clear this type of jam:
1 Pull Tray 1 completely out.
2 Look under the printer on the left side to locate a green lever.
3 Push down on the green lever.
4 Look for the jam. If it is not visible from the front, continue with step 6.
5 Gently pull the jam toward you.
Note: If the jam does not come out easily, continue with step 6.
6 Open the rear door and clear any jams. If you are unable to clear the jam from here, continue
with step 7.
7 Look under the back of the printer on the right side to locate a green lever.
Lever