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Clearing jams
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Print media
Jams inside a tray after clearing the metal stop
Sometimes print media jams as it releases from under the metal stop, but it has not completely exited
the tray. This can occur in any of the trays. You need to check each tray.
1 Pull the tray completely out.
2 Reposition the print media under the metal stop.
Note: If the sheet of print media is damaged, remove it. Do not reposition it.
3 Press down on the print media until the metal plate below it locks into place.
4 Insert the tray.