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48 J.D. Edwards’ OneWorld B73.3 and Windows Terminal Server
feature in an Intel processor-based server. If your server experiences a problem,
it will dial IBM and set in motion the right level of support to keep your system up
and running. And, you can select options to have IBM contact you or your
approved warranty service provider.
Using the multiple technologies in IBM’s newest Netfinity servers, Netfinity
Manager software and the IBM Netfinity Advanced Systems Management PCI
Adapter, our support capability allows us to remotely deliver hardware problem
determination, launch on-site resources if needed, and invoke any level of
support, including product engineering, within minutes. Included in this offering is
a comprehensive problem-management system that provides tracking,
management, escalation, and transfer of problem ownership to the appropriate
skills required to resolve an issue.
5.2.8.2 Update Connector
IBM’s electronic-support Web site provides an automated service for updating
your Netfinity and PC Server BIOS and driver files called Update Connector.
Update Connector is a quick and convenient way to access the latest available
BIOS and driver code. Connecting and executing through the Web, Update
Connector searches your system’s configuration, determines the levels of BIOS
and drivers currently installed, and notifies you of the latest levels. At your
discretion, Update Connector can send you the latest versions for your system
and prepare them for installation at your convenience.
For more information visit:
http://pc.ibm.com/us/infobrf/updconn.html
5.2.8.3 MoST Connect
Leveraging the latest technology advancements in Netfinity and PC Server
systems and Netfinity Manager, IBM increases its on-site support by enhancing
the Mobile Solution Terminal (MoST), carried by our server field-service
representatives. MoST Connect provides a direct communication link between
the IBM field service specialist at your location and the experts at the IBM
HelpCenter. Continuing to improve on-site support, IBM delivers remote-console
capability with both voice and data communications through a Netfinity or PC
Server system’s serial port.
MoST Connect allows the HelpCenter support specialist to perform remote
problem determination and launch additional resources, including product
engineering if required, to solve a server problem.
MoST Connect enables the HelpCenter to assemble a pool of skills and be
virtually on-site to address the most complex problems without delay.
5.2.9 Performance
The overall performance of any system is based upon creating a balanced and
capable system that can handle not only the day-to-day running of the business,
but also the peaks that will occur during a 12-month period of any business.
Another factor within performance is the growth rate of the business requirements
and capacity of the system design. Designing a well-balanced system to meet all
of these requirements is the work of a network and system design consultant who
understands the performance characteristics of IBM Netfinity hardware, Microsoft
Windows NT 4.0, Oracle or SQL Server and J.D. Edwards’ OneWorld software.