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Contacting IBM
This section lists ways you can get more information from IBM.
If you have a technical problem, please take the time to review and carry out
the actions suggested by the Troubleshooting Guide before contacting DB2
Customer Support. Depending on the nature of your problem or concern, this
guide will suggest information you can gather to help us to serve you better.
For information or to order any of the DB2 Universal Database products
contact an IBM representative at a local branch office or contact any
authorized IBM software remarketer.
Telephone
If you live in the U.S.A., call one of the following numbers:
v 1-800-237-5511 to learn about available service options.
v 1-800-IBM-CALL (1-800-426-2255) or 1-800-3IBM-OS2 (1-800-342-6672) to
order products or get general information.
v 1-800-879-2755 to order publications.
For information on how to contact IBM outside of the United States, see
Appendix A of the IBM Software Support Handbook. You can access this
document by accessing the following page:
http://www.ibm.com/support/
then performing a search using the keyword “handbook”.
Note that in some countries, IBM-authorized dealers should contact their
dealer support structure instead of the IBM Support Center.
World Wide Web
http://www.software.ibm.com/data/
http://www.software.ibm.com/data/db2/library/
The DB2 World Wide Web pages provide current DB2 information about
news, product descriptions, education schedules, and more. The DB2 Product
and Service Technical Library provides access to frequently asked questions,
fixes, books, and up-to-date DB2 technical information. (Note that this
information may be in English only.)
Anonymous FTP Sites
ftp.software.ibm.com
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