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The Application Failed to Start
Authentication failed due to invalid user credentials: Reenter
credentials
This authentication error can be caused by invalid user credentials (could be user name, password or other form of user
credentials).
Use the following steps to resolve this error:
1. Select a TTLS, PEAP, LEAP or EAP-FAST profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 802.1x Authentication Type should be selected.
5. Select Use the following for User Credentials.
6. Verify the User Name, Domain, and password information.
● If Use Windows logon or Prompt each time I connect is selected, verify that you use the correct user
credentials information when you connect to the wireless network.
7. Click OK to save the settings.
Authentication failed due to invalid user name: Reenter user name
This authentication error can be caused by an invalid user name.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1x Authentication Type.
❍ For TTLS, PEAP, LEAP or EAP-FAST profiles: Use the following option should be selected.
❍ Verify the User Name information.
5. Click OK to save the settings.
Authentication failed due to an invalid server certificate: Select
another certificate
This authentication error can be caused by an invalid server certificate.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The appropriate 802.1x Authentication Type is selected.
● For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected from the list. Click Next
to select another certificate from the list of installed certificates or specify another server or certificate
name. Click OK.
❍ For TLS profiles: Click Select and choose another certificate from the list of installed certificates and click
OK.