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Help and service
This topic contains information about obtaining help and service.
Before you call
Before you call, do the following to try to solve the problem by yourself:
• Check all cables to ensure that they are connected.
• Check the power switches to ensure that the system and optional devices are turned on.
• Use the troubleshooting information in your system documentation on the documentation DVD that
comes with your product.
• Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web
site at:
http://www.lenovo.com/support
If possible, be at your product when you call. Have the following information available:
• Machine type and model
• Serial numbers of your Lenovo hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software conguration information
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to x the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
The warranty does not cover the following:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identication of software problem sources
• Conguration of the Unied Extensible Firmware Interface (UEFI) BIOS as part of an installation or upgrade
• Changes, modications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
160 ThinkServer RD330 User Guide