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Make sure the paper size setting on the camera is supported by the printer
Use only the following paper sizes when printing photos from your camera:
• 3.5 x 5 inches
• 4 x 6 inches
• 4 x 8 inches
• 5 x 7 inches
• 10 x 20 inches
• Letter (8.5 x 11 inches)
• A6 (105 x 148 mm)
• A5 (148 x 210 mm)
• A4 (210 x 297 mm)
• L (89 x 127 mm)
• 2L (127 x 178 mm)
• Hagaki card (100 x 148 mm)
• 10 x 15 cm
• 13 x 18 cm
To view or change the print size settings on your camera, see the documentation that came with your camera.
Make sure the printer is properly communicating with the camera
If the PictBridge connection is successful, the camera automatically switches to print mode, the PictBridge
symbol appears on the camera display, or a message recognizing the connection appears on the camera display,
depending on your camera.
If the PictBridge connection is unsuccessful, try one or more of the following:
• Make sure you are using the USB cable that came with your camera.
• Make sure the USB cable that you are using is not damaged.
If the error occurs after the printer has successfully connected with the camera, try one or more of the following:
• Disconnect the camera, and then connect it again.
• If the lights keep on blinking, check for error messages on the camera display, and then see the documentation
that came with your camera.
Cable is not connected, is loose, or is damaged
The printer cable must be fully connected and undamaged for proper communication.
Make sure the USB cable is connected to the USB port on the back of the computer
The USB port on the back of the computer is marked by . Plug the long, flat end of the USB cable into this
port.
Make sure the other end of the USB cable is connected to the back of the printer
Plug the smaller, more square end of the USB cable into the back of the printer.
Troubleshooting
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