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Check for paper jams
Check for and clear any paper jams. For more information, see “Paper jam in the duplex unit” on page 100.
Make sure the duplex unit is properly installed
Remove the duplex unit and reinstall it. For more information, see “Paper jam in the duplex unit” on page 100.
Checking printer ports
Make sure the correct printer port is selected.
1 From the Finder desktop, click Applications.
2 From Applications, double-click Utilities.
3 Double-click Printer Setup Utility.
The Printer List dialog appears.
4 Verify that XXXX Series <MAC:nnnnnnnnnnnn> is the default printer, where XXXX is the model series number
of your printer and nnnnnnnnnnnn is the 12-digit MAC address of your printer.
5 If USB is selected instead:
a Select XXXX Series, where XXXX is the model series number of your printer.
b Click Make Default.
c Close the window, and try printing again.
Jams and misfeeds troubleshooting
Paper jam in the printer
1 Firmly grasp the paper, and gently pull it out.
2 Press .
Paper jam in the paper support
1 Firmly grasp the paper, and gently pull it out.
2 Press .
Troubleshooting
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