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Appendix A: Troubleshooting
Common Problems and Solutions
10/100 16-Port VPN Router
A. Access the Router’s web interface by going to http://192.168.1.1 or the IP address of the Router. Enter
admin (the default) in the User Name and Password fields, and click the Setup => Password tab.
B. Enter the old password in the Old Password field.
C. Enter a different password in the New Password field, and enter the new password in the Confirm New
Password field to confirm the password.
D. Click the Save Settings button.
13.I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway for
the Internet connection, the computer does not need any proxy settings to gain access. Please follow these
directions to verify that you do not have any proxy settings and that the browser you use is set to connect
directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher:
A. Click Start, Settings, and Control Panel. Double-click Internet Options.
B. Click the Connections tab.
C. Click the LAN settings button and remove anything that is checked.
D. Click the OK button to go back to the previous screen.
E. Click the option Never dial a connection. This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.
B. Make sure you have Direct connection to the Internet selected on this screen.
C. Close all the windows to finish.
14.To start over, I need to set the Router to factory default.
Hold the Reset button for up to 30 seconds and then release it. This will return the password, forwarding, and
other settings on the Router to the factory default settings. In other words, the Router will revert to its original
factory configuration.
15.I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download
the latest firmware at www.linksys.com. Follow these steps:
A. Go to the Linksys website at http://www.linksys.com and download the latest firmware, or use the
Web-based Utility to be automatically redirected to the download webpage. Go to System Management -
Firmware Upgrade, and click the Firmware Download from Linksys Web Site button. Select the Router
from the pull-down menu and choose the firmware from the options.
B. Extract the firmware file on your computer.