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Answers incoming lines and presents callers with a list of options. Based on callers'
input, they may be:
Transferred to an extension.●
Played an informational announcement.●
Transferred to a voice mailbox.●
Presented with a submenu containing additional options.●
The Automated Attendant Service can also detect and route fax calls to a
predetermined fax extension.
Functions as a personal answering machine, allowing a caller to:
Hear the Personal Greeting recorded by the mailbox owner.●
Switch to the alternate language, if the system is configured in Bilingual mode.●
Leave a voice message, if this capability has been programmed by the mailbox
owner.
●
Optionally designate voice message as a priority or private message (Release 2 or
later).
●
Transfer to an operator or to another extension.●
Provides on-site and remote system serviceability functionality, including:
Terminal-based reporting●
Trouble/fault isolation●
Backup and Restoration●
The MERLIN Messaging System can operate in either Monolingual or Bilingual mode. In
Monolingual mode, all system prompts are played in one of the following languages:
U.S. English●
Latin American Spanish●
Canadian French●
Brazilian Portuguese (Release 2 or later)●
In Milingual mode, the caller can choose to hear prompts in either the Primary or
Secondary language.
Services and Features
For a description of each MERLIN Messaging System service or feature, move the mouse
pointer over the graphic below.
System Components (Maintenance)
http://www.sostc.com/lucent/ongoingmaintenance/overview/3_servicesfeatures.htm (2 of 2) [2/2/2000 2:34:12 PM]