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Immediate Call Handling
If you want most incoming calls to be answered by an Automated Attendant with overflow
calls handled by a communications system operator or any other extension, use Immediate Call
Handling. With Immediate Call Handling, Automated Attendant Service answers all incoming
calls and callers hear the Day Main menu or Night Main menu depending on the time of day
and the Automated Attendant Schedule that you specify.
When the MERLIN Messaging System is busy and cannot answer a call, you can arrange for
the call to ring at another extension, such as Direct-Line Console (DLC) or Queued Call
Console (QCC) operator position.
To configure Immediate Call Handling, do the following:
On the MERLIN Messaging System, assign lines to be answered immediately to the
appropriate MERLIN Messaging Automated Attendant.
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On the communications system, assign the lines you want answered by the Automated
Attendant to the MERLIN Messaging System Calling Group. Program backup Call
Handling as follows:
If you want a DLC or other telephone that is not a QCC to provide backup Call
Handling for the Automated Attendant, assign the lines answered by the
Automated Attendant as Personal Line buttons on the DLC or other telephone and
set the Personal Line buttons to Delay Ring.
❍
If you want a QCC to provide backup for the Automated Attendant, program the
MERLIN Messaging System Calling Group to overflow to the QCC queue and set
the calling overflow thresholds as desired.
❍
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Also, if the communications system uses Night Service, assign the MERLIN Messaging
System Calling Group as a Night Service Receiver for each appropriate Night Service
group.
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Related Topics
Delayed Call Handling●
Night Only Call Handling●
Fax Call Handling●
Centralized Voice Messaging in a Private Network●
Immediate Call Handling
http://www.sostc.com/lucent/systemplanning/callhandling/mmcspchic.htm [2/2/2000 2:31:14 PM]