Filter
Top Products
Enter Notes in Permanent Trouble Log
Creation of an entry in the Permanent Trouble Log assists Service Technicians in tracking
troubles and resolutions associated with a MERLIN Messaging System. Service Technicians
are encouraged to leave a short description of the problem and resolution at the time a system
is serviced to make future effort more productive, should they or their colleagues have to again
service that system. Service Technicians can acess the Permanent Trouble Log Entry Submenu
by entering 6 and pressing the return key at the Enter Option Number prompt. After selecting
this option, a log entry prompt is displayed by the system. A Service Technician can cancel
(i.e., back–out) making an entry an "n" and a carriage return. If an "n" is entered, the system
returns to display the Service Technician's Options Menu.
If the Service Technician enters a "y", the system provides separate prompts to enter their
name, contact information and a short text description of the problem and its resolution. The
Service Technician can end their input to each prompt by entering a double carriage return. A
current line editing capability (i.e., backspacing) is available to modify your typed input until a
carriage return is typed, at which time the information becomes un-editable. Following
completion of the problem description/resolution entry, the MERLIN Messaging System
automatically dates and time stamps the entry in the log, indicates that an entry has been in the
log and returns to displaying the Service Technician's Options Menu.
Procedure
Entering Notes in the Permanent Trouble Log
Click Below to:
Return to the Service Technician Options Menu Screen
Enter Notes in Permanent Trouble Log
http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/mmomaop8.htm [2/2/2000 2:35:26 PM]