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Delayed Call Handling
If you want most incoming calls to be answered by a Direct-Line Console system operator (or
other telephone that is not a Queued Call Console (QCC) system operator position), use
Delayed Call Handling. With Delayed Call Handling, incoming calls ring at a DLC system
operator console (or at other telephones that have a Personal Line button for the line with the
incoming call). If the call is not answered within a certain number of rings, the call is
automatically sent to the MERLIN Messaging System and is answered by the Automated
Attendant Service. Callers hear the Day Main menu or Night Main menu depending on the
time of day and the Automated Attendant Schedule that you specify.
To configure Delayed Call Handling:
On the communications system, configure the following:
Assign lines for immediate ring on the Direct-Line Console (DLC or other
telephone that is not a Queued Call Console (QCC) system operator position).
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Next, select an unused calling group extension with no members (called a
phantom calling group) and assign the lines that you want answered on a delayed
basis by the Automated Attendant Service. Assign the MERLIN Messaging
System Calling Group as the Overflow Coverage receiver for the Delayed Call
Handling Calling Group and program the following Overflow Coverage settings:
Set the Time-Based Overflow to the number of seconds that corresponds to
the number of rings that you want the system operator to hear before the
call is sent to the Automated Attendant
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Set the Number-Based Overflow for the Delayed Call Handling Calling
Group to 99.
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On the MERLIN Messaging System, assign the new Delayed Call Handling Calling
Group extension as an Automated Attendant extension with no phone.
Note:
It is not necessary to assign lines to the Automated Attendant in this
configuration.
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Related Topics
Immediate Call Handling●
Night Only Call Handling●
Fax Call Handling●
Centralized Voice Messaging in a Private Network●
Delayed Call Handling
http://www.sostc.com/lucent/systemplanning/callhandling/mmcspchdc.htm [2/2/2000 2:31:15 PM]