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F
Factory Settings
The settings that are in effect when the communications system or the MERLIN Messaging
System is shipped. Sometimes these settings are referred to as default settings.
Fax Message-Waiting Receiver
The extension designated to receive Message-Waiting indications for calls directed to a fax
extension or fax Calling Group. See also Message-Waiting Receiver.
Fax Tone
See CNG.
G
General Mailbox
A mailbox where callers can leave messages if an Automated Attendant's Dial 0/Timeout
Action is set to "Transfer to the General Mailbox." There is one General Mailbox for each
Automated Attendant. See also General Mailbox Owner.
General Mailbox Owner
The individual responsible for forwarding messages from a General Mailbox to the appropriate
user. The Message-Waiting indicator on the General Mailbox owner’s telephonephone lights
whenever a message is placed in the General Mailbox.
Greeting
Initial message that plays to callers. See also Personal Greeting, Temporary Closure Greeting and
Voice Mail Greeting.
Group Calling
A communications system feature that directs calls to a group of people assigned to handle the
same type of call. A single extension number is assigned to the group and is used by internal and
external callers to reach the group. See also Calling Group.
Group Coverage
Extensions that are grouped together so that they get coverage by the designated Group Coverage
Receiver(s). The MERLIN Messaging System can be designated as a coverage receiver for one or
more coverage groups. Each user can create up to ten Personal Group Lists which they can use
when addressing and sending voice messages. Each list can have up to 50 mailbox extensions in it.
Guest Mailbox
A mailbox assigned to visitors, guests or employees who need to receive messages, but do not
have a telephone assigned to them. Callers using any of the MERLIN Messaging System services
MERLIN Messaging System Glossary
http://www.sostc.com/lucent/glossary.htm (5 of 13) [2/2/2000 2:36:01 PM]