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Troubleshooting > 165
Error
370
371
373
Paper jam!
Open & check the
flashing cover
Open the duplex cover, remove the
paper and close the cover.
Error 370: Duplex reversal
Error 371: Duplex input
Error 373: Multi-feed into duplex
(duplex remain jam)
See “Clearing Paper Jams” .
If the code still appears, contact your
dealer.
Error
372
Paper jam!
Open & check the
flashing cover
Misfeed from duplex. Open the front
cover, remove the paper and close the
cover.
See “Clearing Paper Jams” .
If the code still appears, contact your
dealer.
Error
360
Install Duplex Unit Duplex unit is open (removed). When
this error is detected, printing stops.
Error
350
351
352
353
Please install New %COLOR% Image
Drum
The image drum has reached the end of
its life (alarm).
Error 350: Y
Error 351: M
Error 352: C
Error 353: K
Warning status takes effect at cover
open/close.
Error
560
561
562
563
Please install New %COLOR% Image
Drum
The toner empty error occurs after the
image drum has reached the end of its
life.
Error 560: Y
Error 561: M
Error 562: C
Error 563: K
Message is displayed until the image
drum is replaced.
Error
354
Please change Fuser Unit:
%ERRCODE%
The fuser has reached the end of its life
and printing will stop.
Warning status takes effect at cover
open/close.
Replace fuser.
Error
355
Please change Belt Unit: %ERRCODE% The transfer belt has reached the end of
its life and printing will stop.
Warning status takes effect at cover
open/close.
Replace transfer belt.
Error
348
Please check Fuser Unit: %ERRCODE% Open the top cover, check the fuser is
installed correctly and close the cover.
If the code still displays, replace the
fuser.
STATUS /
CODE
MESSAGE MEANING / ACTION