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6
6. Troubleshooting
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the
wireless access point on?
Go to Basic Functioning on p
age 132.
• Ha
ve I connected the wireless access point correctly?
Go to Basic Functioning on p
age 132.
• I can
not access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 134.
• I can
not access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on p
age 134.
• A time
-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on p
age 135.
• I have problems with
the LAN connection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility o
n page 135.
• I can
not remember the wireless access point’s configuration password.
Go to Change the Administrator Password on p
age 74.
• I want to clea
r the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on p
age 71.
• The da
te or time is not correct.
Go to Problems with Date and Time on p
age 137.
The wireless access point provides a packet capture tool that enables you to perform
problem diagno
ses. For information about how to use this tool, see Use the Packet Capture
Tool o
n page 138.