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Transmission Troubleshooting
Transmission fails; a communication error occurs.
• Are the IP ADDRESS, SubNet Mask and Default Gateway
settings correct?
• Has the SMTP server been configured correctly?
• If using DNS, is the DNS server address correct?
• Check to make sure that the server is not down.
• If DNS is ON, some servers may cause an error.
When one-touch key is pressed with an email address assigned, a
warning message appears on the LCD.
• Has an email address been assigned on this machine?
LCD shows message “OPTION BOARD ERROR”.
• A network card I/F error has occurred - turn the power off
and on again to recover.
The TIFF file sent cannot be printed out on the receiver.
• Is the file sent at EX-FINE resolution or in coding mode
other than MH? I-Fax simple mode Internet Fax products
support only the STD and FINE resolution settings and MH
coding mode.
The Sender ID is added to the subject when transmitted?
• The Sender ID (Email) setting is ON and the subject is not
entered. Either enter a Subject when sending an email or
turn off the “Sender ID (Email)” on page 86.
I want to send it by PDF.
• TIFF or PDF transmission file formats are available. You can
also specify the format using the Email key with every
transmission. You can change the default transmission
format here, “Send File Format” on page 87.
Reception Troubleshooting
Reception fails; a communication error occurs.
• Are the IP ADDRESS, SubNetMask and Default Gateway
settings correct?
• Has the POP server been configured correctly?
• If using DNS, is the DNS server address correct?
• Is the USER ID correct as registered on the POP server?
• Is the password correct as registered on the POP server?
Reception does not start.
• Has the POP interval been set to OFF? Check “POP
Interval” on page 87.
• Is there a sufficient free memory space? Images have to be
first stored in memory and cannot be received if there is not
enough space. Have the message resent in smaller pieces if
possible.
When receiving data manually, a warning message appears on
the LCD.
• Are the POP server or USER ID registered?
The LCD shows message OPTION BOARD ERROR.
• A network card I/F error has occurred - turn the power off
and on again to recover.