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o Your fax machine disconnected before you could
answer a voice request
. You must answer a voice
request while the warbling tone is being emitted.
When you hear the warbling tone, press the Hook/V.
Request
Key after picking up your handset.
o Someone tried to send you a confidential fax but
nothing happened
. You must set up a mailbox before
anyone can send you a confidential fax. See “Receiv-
ing Confidential Faxes” on page 46 in Advanced
Operations. Make sure the person sending you the
fax knows the correct mail box number.
o Your fax machine will not poll a remote fax machine.
Call the person at the remote fax machine and make
sure that they have loaded documents and set their
fax machine in polling transmission mode. Check
also if their fax machine uses either standard polling
transmission or ITU polling transmission.
o Your fax machine is connected to a PBX and you can
not dial out
. You must enter your access digit before
the telephone number for each number that you dial
or program into your machine. Also, your fax
machine must be programmed for PBX operations
before it will work. See “Connecting to a PBX” on
page 28 in Installation.
o You want to answer an external telephone but your
fax machine always answers first
. If you are using an
external telephone, change the user function setting
for ring response on your fax machine. See “Custom-
izing Features & Operations” on page 53.
o Your received faxes sometimes look distorted. If the
document received is wider or longer than the paper
you have loaded into your paper tray, your fax
machine automatically reduces either the width or
the length of the document to fit on your paper. This
type of problem could also be communication
related.
o You are constantly receiving unsolicited advertising
on your fax machine
. Try using the closed network
function. See “Rejecting Unsolicited Fax Messages”
on page 39.
o Your fax machine does not immediately switch to TEL
mode when you make or receive a voice call
. Try
pressing the Stop key. Your fax machine will return
to standby mode so that you can converse. This con-
dition may happen infrequently due to telephone line
conditions, or the type of external telephone used. If
this problem happens often, consult your dealer.