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Polycom, Inc ix
Replacing the Music File ...................................................................................................17-26
Adding a Music File ...........................................................................................17-26
Creating Audio Prompts and Video Slides ....................................................................17-27
Recording an Audio Message ...................................................................................17-27
Creating a Welcome Video Slide ..............................................................................17-30
Default IVR Prompts and Messages ................................................................................17-31
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1
The CDR File .........................................................................................................................18-1
CDR File Formats .........................................................................................................18-1
Multi-Part CDR Files ....................................................................................................18-3
Guidelines ..............................................................................................................18-3
CDR File Contents ........................................................................................................18-3
Viewing, Retrieving and Archiving Conference Information .......................................18-4
Viewing the Conference Records ...............................................................................18-4
Multi-part CDR File display ...............................................................................18-5
Refreshing the CDR List ..............................................................................................18-6
Retrieving and Archiving Conference CDR Records ..............................................18-6
RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-1
Accessing the RMX Manager Directly ..............................................................................19-1
Installing the RMX Manager ...............................................................................................19-2
Starting the RMX Manager Application ...........................................................................19-4
Connecting to the MCU ...............................................................................................19-5
RMX Manager Main Screen ........................................................................................19-7
MCUs Pane ............................................................................................................19-8
Conferences Pane ..................................................................................................19-9
Collaboration Server Management ..................................................................19-10
List Pane ...............................................................................................................19-10
Status Bar .............................................................................................................19-10
Address Book ......................................................................................................19-11
Conference Templates ........................................................................................19-11
Adding MCUs to the MCUs List ......................................................................................19-12
Starting a Conference .........................................................................................................19-13
Starting a Conference from the Conferences Pane ................................................19-14
Starting a Reservation ................................................................................................19-15
Starting an Ongoing Conference or Reservation From a Template ....................19-16
Monitoring Conferences ....................................................................................................19-16
Grouping the Participants by MCU .........................................................................19-17
Start Monitoring/Stop Monitoring ..........................................................................19-18
Modifying the MCU Properties ........................................................................................19-19
Disconnecting an MCU ......................................................................................................19-19
Removing an MCU from the MCUs Pane ......................................................................19-20
Changing the RMX Manager Language .........................................................................19-20
Import/Export RMX Manager Configuration ...............................................................19-21
MCU Administration and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-1
System and Participant Alerts ............................................................................................20-1
System Alerts ................................................................................................................20-1
Participant Alerts ..........................................................................................................20-3