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Chapter 13-Conference and Participant Monitoring
Polycom, Inc. 13-15
Requesting Help
A participant can request help using the appropriate DTMF code from his/her touch tone
telephone or the endpoint’s DTMF input device. The participant can request Individual
Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the
conference password will wait for operator assistance (provided that an Operator
conference is active).
When requiring or requesting operator assistance, the Collaboration Server management
application displays the following:
• The participant’s connection Status changes, reflecting the help request. For details, see
Table 13-8.
• The conference status changes and it is displayed with the exclamation point icon and
the status “Awaiting Operator”.
• The appropriate voice message is played to the relevant participants indicating that
assistance will be provided shortly.
The following icons and statuses are displayed in the Participant Status column:
When the Operator moves the participant to the Operator conference for individual assistance
the participant Status indications are cleared.
Table 13-8 Participants List Status Column Icons and Indications
Icon Status indication Description
Awaiting Individual
Assistance
The participant has requested the operator’s assistance
for himself/herself.
Awaiting Conference
Assistance
The participant has requested the operator’s assistance
for the conference. Usually this means that the operator
is requested to join the conference.