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RealPresence Collaboration Server 800s Administrator’s Guide
20-48 Polycom, Inc.
The data collected is saved into a single compressed file containing all the information from
each system component in its relative format (.txt, .xml, etc...). In case the disk is
malfunctioning, the file will be written to the RAM (involves only a small amount of
information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened
with the following applications: WinRAR and WinZip. The entire zipped file is then sent to
Polycom’s Network Systems Division for analysis and troubleshooting.
Using the Information Collector
When the Information Collector is used the following steps are performed:
• Step 1: Creating the Information Collector file.
• Step 2: Saving the Information Collector file.
• Step 3: Viewing the information in the Information Collector file.
Step 1: Creating the Information Collector Compressed File
To create the compressed file:
1 In the Collaboration Server menu, click Administration > Tools > Information
Collector.
The Information Collector dialog box is displayed.
2 In the From Date and Until Date fields, use the arrow keys to define the date range of the
data files to be included in the compressed file.
3 In the From Time and Until Time fields, use the arrow keys to define the time range of
the data files to be included in the compressed file.
Standard Security Mode