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Appendix H
Restoring Defaults and System
Recovery
The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to:
• Restore the RealPresence Collaboration Server 800s to Factory Security Defaults mode
(https http).
•Perform a Comprehensive Restore to Factory Defaults
•Perform an Emergency CRL (Certificate Revocation List) Update
Restore to Factory Security Defaults
Restore to Factory Security Defaults can be performed by either:
• Inserting a USB device such as a mouse or a keyboard into any USB port of the
RealPresence Collaboration Server 800s causing it to exit secure mode and return to
Factory Security Defaults mode. After performing this procedure, logins to the
RealPresence Collaboration Server 800s use the http command and not the https
command.
or
• Using the Polycom USB key that came with the RealPresence Collaboration Server.
To restore the RealPresence Collaboration Server 800s to Factory Security Defaults using a
USB device:
1 Insert a USB device into any USB port of the RealPresence Collaboration Server 800s.
2 Power the RealPresence Collaboration Server 800s Off and then On.
3 Login using http://<Control Unit IP Address>.
To restore the RealPresence Collaboration Server 800s to Factory Security Defaults using
the Polycom USB key:
1 Inset the Polycom USB key that came with the RealPresence Collaboration Server into
your computer.
The Polycom Documentation window is displayed.
a Select Open Folder to view files using Windows Explorer.
b Double-click the index.hta file.