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Troubleshooting
62
5
Printer Doesn't Print
Possible Cause Solutions
Is the power on? If not, confirm that the cord is securely plugged into the
power outlet and the printer.
Turn on the printer power.
Does the
On Line
indi-
cator stay on?
If not, press
{
On Line
}
to make it light up.
Does the
Error
indicator
stay red?
If not, check the error message on the panel display and take
the required action.
Is the paper set? Load paper into the paper tray.
⇒
P.41 “Loading Paper and Other Media”
Is your specified paper
size correct?
Set the specified paper in any of the input trays.
Adjust the paper size dial to match the size and feed direc-
tion of the paper in the paper tray.
Is your specified paper
type correct?
Set the specified paper in any of the input trays.
Adjust the paper type to use the operation panel.
Can you print a configu-
ration page?
If you cannot print a configuration page, it probably indi-
cates printer malfunction. You should contact your sales or
service representative.
If you can print a configuration page but cannot get the
printer to print when you issue a print command from your
computer, it probably means there is a problem with your
computer.
Also keep it in mind that large, complex data might take
long time for printer process.
Is the interface cable be-
tween the printer and
your computer connect-
ed securely?
Connect the interface cable correctly. If there are any con-
nectors or screws, confirm they are fastened securely.
Are you using a correct
interface cable?
The type of interface cable you should use depends on your
computer. Be sure to use the correct one.
⇒
P.111 “Specifica-
tions”
If the cable is damaged or worn, replace it with a new one.
Did you connect the in-
terface cable after turn-
ing on the main switch?
Confirm of connecting the interface cable before turning on
the power switch.