Filter
Top Products
60 Maintaining and Troubleshooting the 4000i
Table 7: Troubleshooting Touch and Control Problems
Problem Cause Possible Resolution
There’s no touch control on
the interactive screen
Software
problem
Make sure SMART Board software is
running. Open the SMART Board
Control Panel and check the status of
the interactive whiteboard. You may
have to reestablish communications.
Touch control isn’t
accurate
Orientation
problem
Orient the screen (see page 39).
The pen tray tools and
buttons aren’t responding
properly
Pen tray
problem
Check that nothing is obscuring the
sensors on the pen tray. Clean the
sensor or remove any blockage.
There’s no touch control or
electronic ink
Power
problem
Check that the main power cable is
connected to a functioning room outlet.
Call Technical Support (see page 79).
No electronic ink appears
on the interactive screen
Software
problem
Make sure SMART Board software is
running.
Make sure SMART Board software is in
Projected Mode.
You see gaps in the
electronic ink when you
write on the screen
Connection
problem
Call Technical Support (see page 79).