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8 Technical Support and Service
If you have difficulties with the library:
During initial installation: Carefully review the procedures for preparing the host and
preparing the library in Chapter 2 and Chapter 3.
During regular library operation: Review the symptoms listed in Chapter 7.
Troubleshooting for possible solutions.
Contact Spectra Logic Technical Support: Depending on your Technical Support service
contract, a Technical Support representative will find a time frame to work with you to
solve the problem, or issue you a Return Materials Authorization (RMA) number so that
you can return the library to Spectra Logic for servicing.
Important Information
Please read the following sections of this manual in detail:
• Spectra Logic Repair Policy
• Advanced Technical Support Options
• Contacting Technical Support