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6
Troubleshooting
6-12
Phaser 480X Color Printer
If you can’t make a print
Printer not operating
■ Make sure that you plugged in the printer and turned it on.
■ Make sure that you connected the interface cable properly and set
the rear panel switches correctly. For details on the switch
settings, refer to Chapter 7.
■ Make sure that the line voltage setting for the printer matches the
voltage setting in your ofÞce. See ÒChanging the line voltageÓ on
page C-1.
■ Set all of the rear panel switches to off (down) and turn off the
printer and then turn it on again.
■ Make sure that paper is loaded correctly and that a transfer roll is
properly installed.
Note
When you have checked all known possible causes and your
printer is still not operating, call for service at 1-800-547-8949 in
the United States or call your Tektronix dealer.
■ Make sure that your computer can communicate with the printer,
using one of these methods:
■ If you have a Macintosh, make sure that you have the correct driver
installed and that you have selected the printer in the Chooser. If
the printerÕs name does not appear in the Chooser, your LocalTalk
or EtherTalk connection may be faulty. (See ÒThe printer doesnÕt
appear in the ChooserÓ on page 6-15.)
From the File menu in Finder, choose Print Window or Print
Desktop to send a Þle to the printer without using an
application. If the communication link between your
computer and the printer is working, the printer produces a
directory listing of the active window on the desktop.