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Troubleshooting
6
User Manual
6-15
Media handling problems
Frequent paper-picking errors
■ Be sure to fan the paper or transparencies before installing them in
the paper tray. This is especially important for transparencies
because they tend to stick together.
■ Make sure that the printer is cleaned regularly: perform Quick
Cleaning every time you change the transfer roll and Complete
Cleaning every 6 months or 2,000 prints, or as needed. Refer to
Chapter 4, ÒCaring for Your Printer.Ó
Media is picked but does not advance
■ If the media only partially advances in the paper tray, clean the
paper-feed roller. See page 4-9.
■ If the media advances through the printer but stops as it is exiting,
clean the transport roller. The transport roller is cleaned at the
same time as the pick roller when you use the cleaning sheet on
the paper tray. For detailed instructions, refer to page 4-5.
Frequent paper jams
■ Make sure that you use the Tektronix paper and transparency Þlm
that are listed in the supplies information. Tektronix does not
support or guarantee the results of non-Tektronix supplies in
Tektronix printers.
■ Do not overÞll the paper tray.
■ Make sure that you close the paper guide (after clearing a paper
jam or cleaning the paper-feed roller).
■ If you still experience paper jams, clean the paper-feed roller and
paper-pick roller. For details, refer to ÒCleaning the printerÓ on
page 4-5.