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Problem Determination
Xerox 4500 PS ETH, Inst. & Operator's Guide
152
Can you PING the PrintServer?
• If not, the reason may be that one of the bridge s is actually a router.
In that case, the PrintServer and PSF/2-PSF/AIX should have
different IP network IDs. PSF2/PSF6000 should have a default
router and the PrintServer should be configured with a gateway
address.
• You may also have used an invalid IP address in network.
Refer to the section: ”Testing PrintServer” for a description of how to "PING".
Are you unable / able to generate a test printout?
Unable:
• Check the connection and the configuration to the BOOTP server.
• Check the status of the attached PCL printer.
Able:
• Check the configuration of PSF/2 or PSF/AIX.
• Check the connection from the PrintServer to the PSF/2 or PSF/AIX
servers.
Have changes been made since the initial installation and
configuration of the PrintServer ?
If you suspect that changes have been made to LAN, PSF/2 or PSF/AIX
or the bootp server since the initial installation and con figuration of the
PrintServer, contact your system administrator.
• Check that the configuration of the bootp server complies with the
requirements.
What are the symptoms you have recorded or detected?
Host systems record all errors in an error log file. For additional informa-
tion, see the documentation for PSF/2, PSF/AIX, ida PSS, ida ReRouter or
ida IPPC.
• Have any messages been produced?