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140 • Problem solving XEROX WIDE FORMAT COPY SYSTEM
Problem solving
Problem solving
This section contains a problem-solving table and an error message table for
help in resolving problems with the WIDE FORMAT SCAN SYSTEM.
Identify the problem you are experiencing and follow the step(s) indicated in the
table for fixing the problem. If the procedures do not restore normal Scanner
operation, call for service.
For help in solving problems with the Printer or the Printer media, refer to the
applicable Printer Operator Manual.
Table 7. Problem Solving Table
Problem First solution to try Second solution to
try
Third
solution to
try
Power on
The Exposure Lamp does
not illuminate when the
Scanner is switched on.
Ensure that the Power Cord is connected
to the Scanner and to the correct power
source.
Check that the Power
On/Off Switch is in the
on (I) position.
Call for
Service
The Scanner Control Panel
continuously displays a
clock face and the System
does not initialize.
Ensure that the IEEE 1394 cable is
connected to both the Scanner and the
Controller. Check that the cable was not
forced in the connector incorrectly
Ensure that the DDS
option is set to
Enabled.
NOTE: For the
8825/8830 Printer,
you can change this
setting from either the
CONTROLLER
CONFIGURATION
screen of the Printer
Control Panel or the
PRINTER
SETUP/Miscellaneous
page of the Web PMT.
After the DDS is set to
enabled, wait 30
seconds, then power
the system off then on
(rebooted).
For the 721P Printer,