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144 • Problem solving XEROX WIDE FORMAT COPY SYSTEM
CONTROLLER FAULT -
50000007
A software problem was
encountered in controlling the
Scanner.
Power off and power on the System. See
the "Powering off the System" and "Powering
on the System" sections for more
information.
CONTROLLER FAULT -
50000008 - DOCUMENT
JAM
A document jam has occurred in
the Scanner.
Remove the jammed document. Scan the
document again.
CONTROLLER FAULT -
50000011 - SCANNED
IMAGE LOST
AccXES firmware prior to version
9.5 supported a maximum of 128
active jobs in the printer queue.
Scans made after the maximum
were refused and a scan error
was declared.
Allow the jobs in the queue to print Then
rescan the document.
AccXES firmware 9.5 and greater reserves 8
jobs for scan to net and copy jobs. This
provides sufficient capability for scans and
copy jobs even when there is a high volume
of print jobs on the network.
SCANNER FAULT -
5000000B - CHECK
SCANNER
VERIFY SCANNER IS
POWERED AND
PROPERLY CONNECTED
A fault has occurred in
communicating with the Scanner.
Check that the IEEE 1394 cable is properly
connected at both ends.
Check that the Scanner is still connected to
the AC power and is still switched on.
Power off and power on the System. See
the "Powering off the System" and "Powering
on the System" sections for more
information.
CONTROLLER FAULT -
50000012 - MEMORY FULL
CONTROLLER FAULT -
5000013 - MEMORY FULL
The file system or memory is full. Retrieve or delete some documents to create
more space. Then rescan the document.
CONTROLLER FAULT -
50000014 - MEMORY FULL
Documents were scanned too
fast. Memory is full.
Wait for previously scanned documents to be
processed and stored on the hard disk.
Then scan the current document again.
CONTROLLER FAULT -
50000015
An error occurred saving the
scanned image to a disk.
Do not scan until the interrupted job is
finished. Check that the SCSI cable or IEEE
1394 cable is connected correctly.
SCANNER FIRMWARE
VERSION FAULT -50000020
Scanner firmware is not at current
version to support Controller
firmware version 10.0. Scanner
firmware must be at version 3.0.9
or later
Update the Scanner firmware.
SCANNER FAULT -
COMPLEX DOCUMENT
An error occurred during
processing due to the complexity
of the image that the document
contains.
Rescan the document.
WARNING: xxxx The image submitted for printing
is corrupted or does not conform
to the standards for the format.
Recreate the image and try again.
LL codes appear
intermittently while
documents are scanned
Intermittent scanner and/or
software problems.
Power the system off then on. If the
problem persists, call for service.