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Troubleshooting
Error Messages
7/3/13 P1056468-002
Error Messages
The control panel displays messages when there is an error. See Table 15 for LCD errors, the
possible causes, and the recommended solutions.
Table 15 • Error Messages
Display/
Printer Condition
Possible Cause Recommended Solution
The ERROR light flashes.
The printhead was replaced with
one that is not a genuine Zebra™
printhead.
Install a genuine Zebra™ printhead.
The Early Warning for
Maintenance feature is enabled,
and the printhead has reached the
end of the specified interval for
cleaning. See Early Warning for
Maintenance on page 89 for more
information.
1. Clean the printhead.
2. On the control panel, go to the
HEAD CLEANED? menu item.
3. Press PLUS to select YES to reset
the Early Warning for Maintenance
printhead cleaning counter.
The printer stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The printer stops; the
MEDIA light is on; the
ERROR light flashes.
The media is not loaded or is
loaded incorrectly.
Load media correctly. See Load the
Ribbon on page 54.
Misaligned media sensor. Check position of the media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.