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Troubleshooting
Error Messages
140
P1056468-002 7/3/13
The printer stops; the
RIBBON light is on; the
ERROR light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load the
Ribbon on page 54.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon.
1. Load ribbon correctly. See Load
the Ribbon on page 54.
2. Calibrate the printer. See Calibrate
the Ribbon and Media Sensors
Manually on page 106.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Load the
Ribbon on page 54.
2. Calibrate the printer. See Calibrate
the Ribbon and Media Sensors
Manually on page 106.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print a
Sensor Profile on page 91. The
ribbon out threshold (
1) is likely
too high, above the black area that
indicates where the ribbon is
detected (
2).
2. Calibrate the printer (see Calibrate
the Ribbon and Media Sensors
Manually on page 106) or load
printer defaults (see options under
Exit Setup Mode on page 19).
If you are using direct thermal
media, the printer is waiting for
ribbon to be loaded because it is
incorrectly set for Thermal
Transfer mode.
Set the printer for Direct Thermal
mode. See Print Method on page 85.
The RIBBON light is on; the
ERROR light flashes.
Ribbon is loaded, but the printer is
set for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Print
Method on page 85.
Table 15 • Error Messages (Continued)
Display/
Printer Condition
Possible Cause Recommended Solution
1
2