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Troubleshooting
Printer Diagnostics
156
P1056468-002 7/3/13
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors Manually
on page 106).
Ribbon Sensor Profile (Figure 19) The bars (
1) on the sensor profile indicate the ribbon
sensor readings. The ribbon sensor threshold setting is indicated by the word
RIBBON (2). If
the ribbon readings are below the threshold value, the printer does not acknowledge that
ribbon is loaded.
Using the buttons on
the control panel
a. Turn off (O) the printer.
b. Press and hold FEED + CANCEL while turning on (I) the
printer.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this
command.
Using the control panel
menu items
a. On the control panel display, navigate to the following
item. See Control Panel Display on page 17 for
information about using the control panel and accessing
the menus.
b. Press PLUS (+) to select PRINT.