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User’s Guide
5-18 Troubleshooting and Maintenance
Symptom Corrective Action
Paper Feeding Problems Verify power plug connection to the printer.
Tractors Verify paper tension. Adjust tractors if paper is too tight
or too loose causing buckling (See Section 3.3)
Make sure the paper holes are aligned properly in tractors.
Equally space rear paper supports and front paper guides
between tractors.
Verify forms are hanging straight down from the tractors
and the front of the printer is aligned with the edge of
the table top or stand.
Verify that the ribbon guide is fully seated on the
printhead.
Verify that there are no twists in the ribbon.
Do not print off the edge of the form or on the paper
staples. Verify that the left tractor is positioned to the
alignment mark and that the left and right margins are
set properly.
Verify form thickness is within the specification.
Verify Heavy Forms feature setting is on (See Sections 3.6
– 3.7).
Reduce print speed (under M2 Forms Control in Setup
Mode) and/or move paper to Main paper path on dual
path units only.