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User’s Guide
Troubleshooting and Maintenance 5-21
Symptom Corrective Action
Prints Garbage Verify properly selected profile.
Serial Check interface cable (pin outs), cable connections, or try
a new cable.
Verify emulation selected.
Verify baud rate, serial type (RS-232, RS-422), parity,
data bits, DTR, handshaking.
Reset profile and re-setup the printer.
Loss of Data
Buffer Overflow
Check interface cable (pin outs), cable connections, or try
a new cable
Parallel Verify emulation selected.
Handshaking (Ack and/or Busy), 8
th
bit control
Reset profile and re-setup the printer.
Loss of Data
Buffer Overflow
Check interface cable (pin outs), cable connections, or try
a new cable
Serial Verify emulation selected.
Verify baud rate, serial type (RS-232, RS-422), parity,
data bits, DTR, handshaking.
Reset profile and re-setup the printer.
Printhead Moves but No
Printing Occurs
Check Form Length feature. Form length must be equal
to the length of the form being used.
Printhead Pauses at End of
Print Lines
Printhead thermal protection is activated. Make sure
printer has proper air flow and is not located in an
excessively hot area. Printer will exit this mode
automatically after cooling.