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User’s Guide
Troubleshooting and Maintenance 5-19
Symptom Corrective Action
Paper Feeding Problems Remove any paper jams by pressing Line Feed and
Adjust ▲ or ▼.
Cut Sheet * Turn power off, open Access Cover and remove any
foreign objects. Adjust the right edge guide to the
correct width and reload paper. (See Section 3.3)
If form is 4.5 inches to 6.0 inches long, verify that the
Vertical Gap position is set to 0.0 inches (located under
M8: Form Thickness. See Sections 4.6 – 4.7)
Reduce Paper Speed (located under M2: Forms Control.
See Sections 4.6 – 4.7)
If vertical spacing is not exactly 6 or 8 lines/inch
(exceptionally thick, stiff, and long forms), adjust Cut
Sheet Comp. feature value.
Skewed Print On Cut Sheet
Forms
Make sure to grab the form in the center and align left
edge of the form against the left edge guide.
Verify the right edge guide is positioned properly against
the form.
Reduce the Paper Speed (located under M2: Forms
Control. See Sections 4.6 – 4.7)
Improper Print Alignment
between first and last
sheet of form
Keep Top Exit Cover closed while printing. Do not allow
form to spill over front of printer. Do not touch the
form as it is printing.
(Delamination) Reduce Paper Speed (located under M2: Forms Control
See Sections 4.6 – 4.7)
Verify that the form thickness setting is correct for the
application and increase forms thickness setting, if
necessary.
* To avoid vertical inaccuracy, do not print using Double High, Double Strike, Superscript, or Twelve
dot high characters over the last 2 inches of a cut sheet form.