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APPENDIX A: Troubleshooting
A.2 Contacting Black Box
A.2.1 Recording Modem Information
Please fill in the following information on your Series II Modem on a
photocopy of this page. This will help tech support in answering your
questions.
Modem Model No.:
Modem Serial No.:
Modem Firmware Version:
COM Port #:
FAX Software Type and Version:
DataComm Software Type and Version:
The modem model and serial numbers are silkscreened on the bottom
of your modem. The software versions are printed on the diskette
labels. Type ATI1 to display the modem firmware version.
Please note the status of your modem before calling tech support. This
status can include LED indicators, screen messages, diagnostic test
results, problems with a specific application, etc. Use the space below
to note modem status: