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SERIES II INTELLIGENT DATA/FAX MODEMS
A.2.2 Making the Call
If you determine that your Series II Modem is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts.
Call Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will
be able to provide more efficient and accurate assistance if you have
a complete description, including:
• the information requested in Section A.1.
• the nature and duration of the problem.
• when the problem occurs.
• the devices/components involved in the problem.
• any particular application that, when used, appears to create the
problem or make it worse.
• the results of any testing you’ve already done.
A.3 Shipping and Packaging
If you need to transport or ship your Series II Modem:
• Package it carefully. We recommend that you use the original
container.
• If you are shipping the Modem for repair, make sure you include
the phone/line cords and power supply you’re using with it. If you
are returning the Modem, make sure you include everything you
received with it. Before you ship, contact Black Box to get a Return
Authorization (RA) number.