Filter
Top Products
149
APPENDIX A: Troubleshooting
A.4 Upgrading the Series II Modem’s Firmware
The Series II Modem has a Flash PROM which contains firmware code
for the hardware and DSP code for the digital signal processor chips. At
various times, we may add enhancements and/or fixes to the firmware.
The flash technology used in the Series II Modem lets you load these
upgrades into the PROM or DSP chips through the modem's serial
port. If a Black Box Tech Support technician tells you that you need
to upgrade your firmware, do so, taking these steps:
1. Follow the technician’s instructions for downloading
FLASHPRO.ZIP and a new .HEX file from Black Box.
2. Unzip the FLASHPRO.ZIP file. Place this unzipped file and the
.HEX file in the same directory.
3. Run FlashPro by typing FLASHPRO, a space, -M and hitting
ENTER at the DOS prompt.
4. Highlight the "Configure" option in the MAIN MENU and hit
ENTER. Highlight "Active Port" and select the COM port to which
you have your modem attached. Highlight "Baud Rate" and select
the rate you want to program at. Hit ESC when finished.
5. Highlight the "Select File to Program" option in the MAIN MENU.
Highlight the .HEX file. Hit ESC when finished.
6. Highlight "Program Firmware" option in the MAIN MENU. When
you are prompted to confirm the file to program, press "Y".
7. If you need more assistance programming FLASHPRO, then
contact our tech support department again.