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Paper Does Not Feed Properly
Problem Possible Cause Try This
Paper Does Not
Feed Properly
Inappropriate paper
type is used
Check to see if the paper you are printing on is too thick, too heavy, or curled.
See “Print Media to Avoid” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is
dirty
Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only
when necessary.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
The Paper Feed Rollers will rotate as they clean.
3. Repeat step 2 twice.
4. Load three or more sheets of Letter-sized plain paper lengthways in the Auto
Sheet Feeder.
5. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
Paper is fed and output.
6. Repeat step 5 three times.
If repeating this procedure three times or more does not solve the problem,
contact the Customer Care Center.
Paper is loaded
incorrectly
Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. When loading paper in the Auto Sheet
Feeder, slide the Paper Guide against the paper stack. See “Loading Paper” on
page 4.
A large quantity of
plain paper is
loaded in the Auto
Sheet Feeder
Depending on the environment in which it is used (high temperature/high
humidity/low temperature/low humidity), some types of plain paper may not feed
correctly.
If this happens, reduce the number of pages loaded to about the half the
recommended maximum (stack approx. 5 mm or 0.2 inches high).
Heavy art paper is
loaded in the Auto
Sheet Feeder
If you are using art paper that is not produced by Canon, ensure that the paper is
200 gsm (53 lb) or less.
Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy.
Check the paper’s package for information on its weight. If it is more than 200 gsm
(53 lb), load it in the Front Tray.