Filter
Top Products
Troubleshooting
73
Handling Error Messages
When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The
number of flashes (orange) indicates the type of error that has occurred. Count the flashes
and take the appropriate action to correct the error.
Number of
Flashes
Possible Cause Try This
Two flashes No paper in the
Auto Sheet Feeder
Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.
Three flashes Front Tray or Rear
Support is closed/
Paper jam
If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press
the RESUME/CANCEL button on the printer.
If the error still remains when the Front Tray or the Rear Support is opened, paper
may be jammed. Remove the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button.
See “Paper Jams” on page 72.
Four flashes The ink tank
installed may not
be installed
properly/The ink
has run out
Possible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is off).
Install the appropriate ink tank.
z The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under
the ink out condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued under the ink out
condition.
If multiple ink lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see “Getting the Ink Level
Information” on page 37.
Five flashes Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Install the Print Head. If the Print Head is already installed, remove the Print Head
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
Six flashes Inner Cover is open Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the
printer.
Seven flashes The ink tank is not
installed in the
appropriate
position
Possible causes are as follows:
z Some ink tanks are not installed in place.
z More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 36.
Note the number of flashes
Repeats