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Troubleshooting
72
Paper Jams
Problem Possible Cause Try This
Paper Jams Paper jams in the
Auto Sheet Feeder/
Front Tray/Rear
Support
Remove the paper according to the following procedure.
1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the
back of the printer, whichever is easier.
If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it. After removing all paper, close the Top Cover, turn the printer off
and turn it back on.
Be careful not to touch the components inside the printer at this
time.
2. Reload the paper into the printer, and press the RESUME/CANCEL button on the
printer.
• Set the Paper Guide correctly when printing from the Auto Sheet Feeder. The
paper may not feed properly if the Paper Guide is not set correctly.
See step (3) in “Load the paper.” on page 6.
• If you have turned off the printer in step 1, you will need to try printing again,
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 71 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.
Feeding from the Auto Sheet Feeder Feeding from the Front Tray