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Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide
OL-12586-02
Chapter 8 Interoperability with Legacy Video Conferencing Devices
Troubleshooting Cisco TelePresence Interoperability
• To register new or modified settings, click Apply.
• To restore the original settings, click Reset.
Troubleshooting Cisco TelePresence Interoperability
Table 8-6 describes some specific problems and possible solutions.
Table 8-6 Specific Problems and Possible Solutions
Problem Possible Solutions
Unified CM sends an error message of
“Service not available” to CTMS when
CTMS tries to establish call to CUVC.
• Check to see if there are sufficient ports. Unified CM
delivers a “Service not available” message when CTMS
places a call to CUVC and there are an insufficient
number of ports available.
• Disable SCCP on the CUVC.