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Chapter 8 Troubleshooting
Troubleshooting Tools
Cisco SCE 1000 2xGBE Installation and Configuration Guide
8-2 OL-7821-05
The following table shows the general troubleshooting strategy described in this chapter. Refer to
this table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve
the problem if possible.
Table 8-1 Troubleshooting Strategy for Startup Problems
Action Yes No
Step 1
Turn power on. Go to Step 2
Step 2
Power A/Power B LEDs on? Go to Step 3 Refer to Troubleshooting the
power subsystem (on page 8-9)
and go to Step 3.
Step 3
Status LED red (failure) Refer to
Troubleshooting
the firmware
package
installation (on
page 8-10) and go
to Step 4.
Go to Step 4
Step 4
Management interface
operational?
Go to Step 5 Refer to Troubleshooting the
management subsystem (on
page 8-11) and go to Step 4.
Step 5
Link interfaces operational? Go to Step 6 Refer to Troubleshooting the
link interface subsystem and
go to Step 5.
Step 6
System startup successful (all
interfaces operating normally).
⎯ ⎯
Troubleshooting Tools
There are three tools that will help you to successfully troubleshoot your SCE 1000 installation:
• CLI Commands for Troubleshooting (on page 8-2)
• The User Log (on page 8-4)
• Check the LEDs
CLI Commands for Troubleshooting
Use the following commands to provide information to help you troubleshoot installation of your
SCE 1000 platform. Refer to Cisco Service Control Engine (SCE) Software Configuration Guide
or the Cisco Service Control Engine (SCE) CLI Command Reference for more information.
Note
Remember that if the management interface is not operational, you should connect the SCE 1000
platform to a local console so that you can enter CLI commands for troubleshooting.
• Troubleshooting firmware package installation: