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Chapter 8 Troubleshooting
Problem Solving Using a Subsystems Approach
Cisco SCE 1000 2xGBE Installation and Configuration Guide
OL-7821-05 8-9
• When all LEDs come on to indicate that the system has booted successfully, the initial system
banner should be displayed on the console screen. If it is not displayed, see Connecting the
Local Console (on page 5-1) to verify that the terminal is set correctly and that it is properly
connected to the console port.
• If the banner is displayed, but the Status LED is flashing orange, indicating a warning state,
check the user log:
At the prompt, type: more user log
If any of the following warning messages appear, turn the SCE 1000 platform off and call
technical support.
• "voltage problem:"
• "fans problem"
• "abnormal raise in interior temperature:"
If the following warning message appears, delete unneeded files from the disk.
• “insufficient disk space:”
Troubleshooting the Power Subsystem
Check the following to help isolate a problem in the power subsystem. In the normally configured
SCE 1000 platform with redundant power supply units, it is unlikely that the device will not start
at all. However, at startup it should be verified that both power supply units are operational, and
therefore the following steps should be followed if one of the Power LEDs on the front panel
remains unlit when the SCE 1000 platform is powered up.
Note
If the system powers off due to an environmental shutdown, wait at least one minute before manually
rebooting the system, or it will pause indefinitely.
Table 8-3 Troubleshooting the Power Subsystem
Symptom Possible Cause Possible Solution
Power LED on the front
panel and LEDs on the
power supply unit are not
lit, or do not remain lit
continuously.
Power cable not fully seated at system. Turn the power switch to the off position and
reseat the power cable in the system.
Power cable not fully seated at source. Turn the switch to the off position and reseat
the power cable at the power source.
Power source is faulty. Turn the switch to the off position, connect the
power cable to another power source, if
available, and turn the switch back on.
Faulty power cable. Turn the switch to the off position, remove the
cable and replace it.