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Chapter 8 Troubleshooting
Problem Solving Using a Subsystems Approach
Cisco SCE 1000 2xGBE Installation and Configuration Guide
OL-7821-05 8-11
Table 8-5 Troubleshooting the Firmware Package Installation
Diagnostic Action
Enter the CLI command:
• configure
• Boot system <filename>
Symptom Possible Cause Possible Solution
Returned error is:
Error—File <file
name> does not exist
The package file does not exist in
the specified location.
Verify package file location and
try again.
In the output of the command,
the package file type is
management-image
instead of system-image
Package file type mismatch. Verify that you are trying to
open the correct package file.
In the output of the command,
the package file platform is
not the correct installation file
for the SCE 1000.
Package file platform mismatch. Verify that you have the package
file appropriate to your platform
type.
Returned error is:
Package file <file
name> does not
contain magic header
The file is not a software
installation package file.
Verify that you are trying to
open the correct package file.
Returned error is:
Error—There are only
X free bytes on
device <device
name>, but Y bytes
are needed for the
extraction (where X
and Y are stated in
bytes)
/tffs0/ device is full. Delete old and unnecessary files
and try the package extraction
again.
Troubleshooting the Management Subsystem
Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
• Management link is down. (Mng LINK LED not lit--also Status is WARNING)
• Management link is up (Mng LINK LED lit) but does not answer ping
• Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
• Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
• Telnet connection established, but terminates automatically