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Chapter 8 Troubleshooting
Troubleshooting Tools
Cisco SCE 1000 2xGBE Installation and Configuration Guide
OL-7821-05 8-7
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the
information contained in the system logs. Use the logger get support-file command to
generate a support file for the use of Cisco technical support staff.
To generate a log file for technical support:
From the SCE 1000# prompt, type logger get support-file filename and press
Enter.
The support information file is created using the specified filename, and the SCE 1000# prompt
appears. This operation may take some time.
Check the LEDs
The front panel LEDS are the most immediate problem-detection mechanism of the platform.
Refer to the following sections for information on SCE 1000 platform LEDS:
• Front Panel (on page 2-2)
• LEDs (on page 4-12)
• SCE 1000 Operational Status (on page 8-7)
SCE 1000 Operational Status
The following table lists the operational states of the SCE 1000. The Status LED on the SCE
1000 Front Panel reflects the current SCE 1000 operational status. The operational status can be
displayed using CLI command show system operation-status.
Table
8-2 SCE 1000
Operational States
SCE 1000
Operational
Status
Description Status LED State
Booting Initial state after reset Orange
Operational SCE 1000 becomes operational after completing the following
process:
• Boot is completed
• Power self-tests are completed without failure
• Platform configuration is applied
Flashing green