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52 Solving Problems
Error Messages
If the error message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
RUN THE MODEM HELPER DIAGNOSTICS — Click Start, point to All Programs, and then click Modem
Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper
is not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click
Start
, then click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it, then connect to the Internet. For help, contact
your Internet service provider.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click
Start
, click
Control Panel
, and then click
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click the
Change or Remove Program
icon.
4
See the program documentation for installation instructions.
ALERT! AIR TEMPERATURE SENSOR NOT DETECTED — The ambient thermal sensor is not detected.
Press F1 to continue or F2 to enter system setup.